#customerretention

Jun 23, 2020

AWOL!!! (But YOU no longer need to be thanks to #FREEMONEY!)

Yup, I know, I know. I've been gone a long time, and for that I apologize! I could say that it was the whole COVID-19 syndrome and take...

Dec 9, 2019

Be Amazed! 2019 Loyalty Statistics - Hot Off The Press!

If you still need to be convinced to either start a loyalty program or ramp up an existing program, then these new statistics from the...

Nov 12, 2019

If not you, then who?

That famous saying goes on to say "if not now, then when?" And do you know what? It's not only timeless and spot on, but it's especially...

Sep 10, 2019

Coming Soon! "Brand Boosters", A Timely Blog by Coral Puig Garrigo!

Many clients have asked me, over the years, how important is my brand for #customerretention? Of course it's important, and perhaps today...

Sep 10, 2019

What's "Random Reinforcement", and Can It Really Improve My Customer Retention Rate?

Let's take the last part of that question first...YES! Absolutely. Random reinforcement is a psychological principle that has been proved...